Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Legal Notice

• Cancellation and Refund Policy:

  Raceday Transport will honor 50% of the purchase price to its customers who cancel their bike transport and notify us in writing outside a minimum of 60 days advance notice of their scheduled event.
  
  No refunds will be provided for cancellations received within 59-Days of the event.
  
  Other considerations may be made in the event of special circumstances.  Refunds will be made via credit to your charge card, or in the form of a business check and delivered via the US Postal Service.  Refunds through the US Postal service require approximately 30 business days to process and deliver.

  All notices from Raceday Transport to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Raceday Transport shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
  
  P.O. Box 1815
  Lincoln, CA 95648
  Delivery shall be deemed to have been made by You to Raceday Transport five (5) days after the date sent.

  Terms and Conditions
   
  By purchasing transport, or having someone purchase transport of your bike and equipment on your behalf, you agree to the following conditions:

  I understand that Raceday Transport, and/or those authorized by Raceday Transport, will be taking photographs and making audio and video recordings of their events.  I hereby irrevocably consent to and grant Raceday Transport, and/or anyone authorized by Raceday Transport, the exclusive right to the ownership and use of (i) any and all photographs taken by Raceday Transport, and/or those authorized by Raceday Transport, that contain my person, image or likeness; (ii) any and all audio recordings made by Raceday Transport, and/or anyone authorized by Raceday Transport, that contain my person, name or voice; and/or (iii) any and all video recordings made by Raceday Transport, and/or anyone authorized by Raceday Transport, that contain my person, image, likeness, name or voice; for any lawful purpose whatsoever in connection with Raceday Transport and its related events, including the posting of any operational reviews or testimonials.

  To ensure timely delivery of your bike and gear, our transport service consists of four (4) separate pick-up and delivery components as outlined below:

  1.Raceday Transport will arrange bike and/or gear pick-up at a contracted bike partner shops, or, through concierge service whereby Raceday Transport arranges bike and/or gear pick-up at the location of customer's convenience (within a reasonable geographic location of customer's home address).

  2.Raceday Transport arrives at race event and provides a central pick-up location.  Customer is required to provide ID, sign for, and pick-up their bike and/or gear before race event.

  3.Customer is required to drop-off their bike and/or gear by 12pm (noon) the following day of event.

  4.Raceday Transport will arrange bike and/or gear drop-off at contracted bike partner shops, or, through concierge service whereby Raceday Transport arranges bike and/or gear drop-off at the location of customer's convenience (within a reasonable geographic location of customer's home address).  
    
  Before Event:  You are responsible for delivering  your bicycle to a local contracted bike shop in such a manner that it will arrive before the designated time or deadline stated by Raceday Transport for your respective race. If concierge service is selected, customer must be at the pick-up or drop-off location(s) as indicated within the designated timeframes.  You also understand that if your bike and gear arrives later than the designated deadline, Raceday Transport will not be responsible for getting your bike and/or gear to the race event, and as a result, your transportation reservation will be cancelled.  Please see our cancellation fees.

  After Event:  You are responsible for picking up your bicycle at the contracted bike shop within a reasonable timeframe after your event (3-7 days).  These bike shops are very small and have limited storage, so please make every effort to pick up your bike as soon as possible.

  At the Event, Before and After Race:  You understand that before and after your race event, you are responsible for picking up and dropping off your bike and/or gear at the chosen Central location within the designated time periods.  If your bike and/or gear are not picked up and/or dropped off by the designated deadline, Raceday Transport will not be responsible for any loss incurred by you and no refunds will be made.

  There are specific chain of custody responsibilites for: the customer; the bike drop location (bike or multi-sport shop; and Raceday Transport.  Each is responsible for any damage or theft while the bike and/or race gear is under their control.  Signatures are required for each chain of custody and any missed signatures default to the previous chain-of-custody transfer.  Raceday Transport and Bike drop locations will not be responsible for small blems or normal wear and tear during delivery.  This includes wheelset sticker wrinkles due to heat and any and all sticker related items.

  *Transition Area Pickup-If you choose to have Raceday Transport collect your bike and/or race gear at your event (bike and/or gear bag pickup option), you hereby waive Raceday Transport of any damages or missing items that may occur during your event.  There are numerous items that become mixed up during an event, and the athlete should attempt to bag their items before leaving transition.

  Your signature acknowledging these Terms and Conditions, or esignature of these Terms and Conditions on Racedaytransport.com, will constitute your agreement, on behalf of yourself and any entity or entities that you may represent, to all of the terms and conditions provided herein.  Raceday Transport reserves the right to make changes or modifications to such terms and conditions at any time without notice and your subsequent viewing or use of the Raceday Transport website will constitute your agreement to any changes and modifications. There may be additional terms and conditions provided throughout the Raceday Transport website governing your use of particular functions, features, information and applications available through racedaytransport.com.  The Terms and Conditions contained in this Raceday Transport Terms and Conditions supersede all previous Terms and Conditions, amendments, supplements, and other prior statements concerning the transportation rates and conditions of ?Raceday Transport' service to which these Terms and Conditions apply. Raceday Transport reserves the right to unilaterally modify, amend, change, or supplement the Raceday Transport Terms and Conditions including, but not limited to, transportation rates, insurance coverage, services, pick-up locations, drop-off locations, destinations, and features of service without and Canada.  These shops are primarily utilized as a pick-up and drop-off location for an athlete’s bike and race gear prior and post event.  Raceday Transport assumes that these multi-sport shops carry the proper liability insurance to ensure that each customer bike and race gear will be properly insured and protected while the bike and gear is under their control.  Each multi-sport shop is required to agree to these conditions at all times.  SHOULD a multi-sport shop elect to drop their insurance coverage or discontinue their relationship as a multi-sport partner, Raceday Transport will locate another multi-sport partner in the regional vicinity.  Raceday Transport requires up to forty-five (45) days to organize the procedure and paperwork for each new multi-sport partner.  Customer acknowledges that in the event that a multi-sport partner discontinues its relationship with Raceday Transport prior to their scheduled event, customer may: a)  Elect a full refund or b) Elect to drop their bike and gear off at the next closest Raceday Transport multi-sport partner.    

   notice.  The language provided herein contains the Raceday Transport Terms and Conditions applicable to the transportation of bicycles and/or bike gear and all other items and services by Raceday Transport.

  You must comply with all applicable local, state, federal, and international laws, including those governing shipping, transporting, packing, marking and labeling for all items being shipped for you by Raceday Transport.

  Raceday Transport utilizes multi-sport shops for the convenience of customers who live or work in regional locations throughout the United States

  All items must be prepared and packed by the sender for safe transportation in an express transportation environment with expected ordinary care in handling. Proper packaging must adequately protect all articles susceptible to damage as a result of conditions that may be encountered in an express transportation environment, such as normal handling, shifts in loads, stacking, changes in weather, temperature, humidity, or atmospheric pressure, etc.
   
    
  Every bicycle, race bag, wheel bag, travel case, and piece of luggage must be legibly and durably marked or labeled with the name, address, zip code, home phone, and cell phone number of the sender (and recipient if different from the sender). The temporary zip-tie tag provided by Raceday Transport will be attached at your bike shop or a by a representative from Raceday Transport. Also, please place identification inside every bag being shipped.

  All items must be packaged securely in your race bag, wheel bag, luggage, and travel case. Raceday Transport does NOT accept liability if it is determined that concealed damage was caused by items not being secured by the sender within the race bag, wheel bag, luggage, or travel case (i.e. bicycle components, wheels, helmets, eye/sun glasses, cycle computers, wetsuits, shoes, race suits, clothing, etc.).

  Raceday Transport or its bike partners will NOT be held liable for pre-existing damage to any items.  All items will be noted, photographed and videotaped during each segment of transport.

  Gear bags should be of size that would normally fit in the overhead compartment of a jet aircraft.  If your gear bag is larger than this, please contact Raceday Transport for approval.

  Do NOT send a race bag, wheel bag, luggage, or travel case that does not completely close. Please adequately secure the bag with luggage straps, zip-lock ties, or bungee cord to keep the bag completely closed. Raceday Transport will NOT be held liable for items lost or damaged because a bag opened during shipment. Raceday Transport reserves the right to use whatever means necessary to contain the contents of an open bag, or one that will not close.

  Do NOT over-pack or over-stuff your race essentials bag, wheel bag, luggage, and/or travel case. Do NOT place items within a wheel bag other the wheels that the bag was meant to carry (other than padding meant to help protect the items during shipment). Raceday Transport shall NOT be held liable for the loss, damage, or delay of items not properly and securely or adequately packaged for transport. Do NOT use a wetsuit, race suit, shoes, or other essential items as padding. Use non-essential items, such as dry towels, foam, and bubble wrap, etc. for padding race wheels, helmets, and other valuable equipment.

  All items must completely fit within the bag being shipped (this means wheel pumps, frame pumps, and helmets). Do not strap, fasten or otherwise secure to your race essentials bag, wheel bag, luggage, or travel case baggage any items.

  The weight limit for all race bags, wheel bags, luggage, and travel cases is 25 pounds.
   
    
  The size limit for all bags, luggage, and travel cases is approximately 24"x24"x18".

  Restricted items: If you have a questionable item, we recommend that you do NOT ship it.  If this is an essential item, please contact Raceday Transport at 916.778.7473 or admin@racedaytransport.com for more information. Please allow 24 hours response time.

  You are absolutely prohibited from tendering the following items for delivery, and these items will NOT be accepted:
   
  Hazardous waste, including, but not limited to, used hypodermic needles, syringes, or other medical waste.

  Radioactive materials of any kind.

  Poisons of any kind.

  Firearms or ammunitions of any kind.

  Explosives: Dynamite, fireworks, signal flares, road flares, sparklers, etc.

  Corrosives: acids, chlorine, solvents, etc. 
   
  Mace, tear gas or pepper spray, etc.

  Flammables Liquids, Solids, or Gases: Fuel, methane, LNG, propane, etc., paints, cigarette lighters, lighter refills, steno, matches, propellant, phosphorus, etc.

  Items that may cause delays or damage to equipment, personnel, or other Items being shipped.

  Live animals, including dogs, cats, birds, reptiles, and fish, etc.
   
  Animal carcasses, animal heads, and other parts for taxidermy may be accepted but must be properly packaged. This restriction also applies to packaged meat or poultry products intended for consumption.
   
  Human corpses, body parts, or cremated or disinterred human remains, etc.

  Items that require an international, federal, state, or local license for their transportation; i.e. alcohol, tobacco, gaming devices, etc.
   
   
  Lottery tickets and gambling devices where prohibited by federal, state or local law.

  Non-hazardous waste, including but not limited to trash, rubbish, unconsumed food and liquids, feces, and dirty diapers, etc.
   
   
  Packages that are wet, and/or leaking or emit an odor of any kind. This includes bicycle water bottles, hydration systems, physically "wet" wet suits, open gel packages, etc.

  Drugs (illicit, illegal and/or prescription drugs), or Pharmaceutical items.

  Insects: alive or dead.

  Perishable items such as floral or nursery stock, plant and floral displays and food items meant for immediate consumption, etc.

  Household items: Bleach, spray starch, paint, insecticides, drain cleaners and solvents, etc.

  Pressure containers: Spray cans, spray paint, butane, fuel (liquid, solid or gas), scuba tanks, propane tanks, and self-inflating rafts, etc.
   
  Dirt, soil, potting soil, sand, gravel, fertilizer, or manure, etc.
   
  Other Hazardous materials: Dry ice, gasoline-powered tools, wet-cell batteries, camping equipment with fuel, radioactive materials, poisons, infectious substances, etc.

  Any other items that are prohibited by applicable local, state, federal, or international laws.. Notwithstanding any other provision of the Raceday Transport Terms and Conditions, we are not liable for delay of, loss of or damage to an item of any prohibited item(s).

  Fragile items:  The following items may be accepted by Raceday Transport for transportation purposes; however, under no circumstances will Raceday Transport provide insurance covering damage or cargo insurance on these items. These items, and the like, are classified as "Ship at your own risk".
   
  Electronics and mechanical items such as audio and video equipment, cameras, i-Pods, MP3 players, GPS devices, power taps, power meters, heart-rate monitors, sensitive calibrated tools and instruments, calculators, computers, cellular telephones, telescopes, microscopes, electrographs and medical equipment.

  Raceday Transport is not responsbile for tires or tubular tires that pop or explode due to heat or overpressure during transport.  It is the responsibility of the customer to ensure that pressure is exhaled before transport.  Raceday Transport is not responsible for any damage caused by assistance in inflating tires before or after event. 

  Photographic, cinematographic, or Precision items such as oscilloscopes, telescopes, meters, and polygraphs

  Toys such as dolls, dollhouses, model trains, airplanes, cars, and boats, or remote control devices.
   
  Garment bags and suit/dress covers of light, flimsy plastic or vinyl designed for carrying inside bags that are more durable and not for shipping purposes.

  Dentures and Retainers

  Miscellaneous Items such as sample goods for resale, heirlooms, collectibles, precious metals and stones, souvenirs, gifts toolboxes, and irreplaceable item.

  Essential clothing and other property, which is not properly packaged inside of race bags, wheel bags, luggage, or travel cases.

  Pick-up and delivery:

  Initial Pickup at contracted bike shops and/or other location(s):
   
  Raceday Transport requires that you drop off your bike and/or gear and any other items that we are shipping for you at one of our contracted bike shops a minimum of twenty-four (24) hours before the scheduled pickup time. Please contact Raceday Transport for specifics regarding drop-off times and deadlines.

  Raceday Transport does NOT provide repeat initial pickup attempts. If your bicycle or other items that we are shipping for you are not at the prescribed pickup location (contracted bike shop, or other location) prior to the proper pickup deadline, your items may NOT be delivered to your event. Customers who fail to drop-off their belongings prior to the deadline are NOT eligible for a refund.
   
  If we determine that your bicycle, race essentials bag, or wheel bag was not at the pickup location as indicated on your service request form, we will attempt to call or email you in an effort to determine where these missing items are located. Other arrangements may have to be made to get these missing items to us; i.e., you may then have to deliver to a different drop-off location if time allows.

  If you would like proof of pickup of your items, you may call Raceday Transport at 916.778-7473 or admin@racedaytransport.com.

  Initial delivery to your event:
   
  When possible, Raceday Transport will be positioned at the event near the transition area or race-expo during packet pick-up times if we are partnered with the event director, or other entity.  As with all vendors, the event director or other entity will determine if, where, and when we can set-up at their event.
   
  If we are not partnered with the event director, and we are not allowed to setup on the event grounds, then other delivery arrangements will be made and you will be notified.  A standard alternative would be for Raceday Transport to setup at the host hotel, motel, resort, or other location, which is convenient, and near as possible the race venue.

  Another delivery option would be for Raceday Transport to deliver your bicycle and other items to the hotel, motel, or resort at which you are staying.
   
  Raceday Transport or its carriers require photo identification of the person authorized to claim the bicycle and other items.

  Return drop-off location after your event:
   
  When possible, Raceday Transport will be positioned at the event near the transition area or race-expo during and after the event if we are partnered with the event director, or other entity.  As with all vendors, the event director or other entity will determine if, where, and when we can setup at their event.

  If we are not partnered with the event director and we are not allowed to setup on the event grounds, then other return pickup arrangements will be made and you will be notified. A standard alternative would be for Raceday Transport to setup at the host hotel, motel, resort, or other location, which is convenient, and near as possible the event venue.

  Another drop-off option would be for Raceday Transport to retrieve your bicycle and other items at the hotel, motel, or resort at which you are staying.  If you should have to leave your hotel, condo, or resort early (in order to catch a flight) before hand-delivering your bicycle and other items to Raceday Transport, make sure you leave instructions with the hotel, condo, resort, or another Raceday Transport customer that Raceday Transport is scheduled to pick up your items. Instruct them to store your bicycle and other items in a safe and secure location, which may be different from the initial delivery location. Please inform Raceday Transport ahead of time that you will be unable to hand-deliver your items to us and what instructions you have left and with whom. Please note that Raceday Transport will NOT be held liable for loss and/or damage of items left with non-partnered third parties.

  Undeliverable items:
   
  An undeliverable item is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

  The recipient refuses to accept the delivery.
   
  The recipient's delivery address, hotel, condominium, or resort cannot be located.

  The delivery was addressed to an area not served by the Raceday Transport.

  The delivery's contents or packaging is damaged to the point that delivery is not possible.
   
  The delivery would likely cause damage or delay to other deliveries or property or injury to personnel or property.
   
  The delivery contains prohibited items.
   
  The recipient's delivery address is closed, incorrect, or non-existent.
   
  No appropriate person was available to accept the item at a delivery location on initial delivery attempt or reattempts.
   
  The item(s) was improperly packaged.

  Refusal or rejection of delivery:
   
  Raceday Transport reserves the right to refuse, hold, or return any item and may do so in our sole discretion and without liability to us.  We will execute that right in cases in which (but not limited to):
   
  The item may cause damage or delay to other items, property or personnel,
   
  The item is likely to sustain damage or loss in transit because of improper packaging or otherwise,
   
  The item contains any prohibited items,
   
  The account of the person or entity responsible for payment is not in good credit standing, or

  When acceptance of the item may jeopardize our ability to provide service to other customers.

  We believe that our services may be used in violation of international, federal, state or local laws.

  Delayed items:
   
  Raceday Transport promises that every avenue will be exhausted to ensure that your bicycle and other items are picked-up and delivered to your event on time. In the event that your bicycle and other items are not picked up or delivered on time, reasonable efforts will be made to ensure the item(s) are returned to you as soon as possible.  Returning your items may take longer on international deliveries due to Customs and Immigration procedures. We sincerely apologize in advance for any inconvenience you may experience should your items be delayed. Such isolated incidents are not typical of Raceday Transports' high standard of service.

  In the event of a delayed pick up, the customer can expect the following: 

  In the event that a pickup deadline was missed, the next available pickup will be scheduled.

  The customer may have to make other arrangements to have their items picked up at a different location.
   
  If it is deemed that the missed or late pickup was due to the negligence of the customer (i.e., the customer missed the deadline for the scheduled pickup deadline for pickup of items by shipper) then additional fees from changes being made to an order involving that pickup will be passed on to the customer.
   
  In order for a change made to a late or missed pickup to be free of charge, the late or missed pickup must be deemed to have been due to the negligence of Raceday Transport or its partners.

  In the event of a delayed delivery, the customer can expect the following:

  Raceday Transport assumes NO liability for delay, which may occur as direct or indirect acts of God, breakdown in transportation equipment, traffic or road construction delays, accidents, illness, riots, terrorism, strikes, or from any action, omission, or commission beyond the control of Raceday Transport. In these instances, it shall NOT be the responsibility of Raceday Transport to pay for resulting costs and expenses, including, but not limited to rental equipment, purchase of equipment and personal luggage contents.
   
  Raceday Transport will be liable for personal property only for the period in which it is in the possession of Raceday Transport.  Raceday Transport (or its partners) do not condone or assume liability or responsibility for property left unattended while waiting for pick-up by the carrier. Raceday Transport is NOT responsible for any equipment or bags after they are delivered to their final destination. Nor is Raceday Transport negligent for a delay of delivery, if the customer's identification is not present on or with the items being shipped.

  Raceday Transport is NOT negligent if items are delayed due to a designated contact person not being available for pick-up or delivery. Raceday Transport may not attempt to deliver multiple times before sending the item back to the sender, if this would cause delays with other deliveries. Arrangements can be made with Raceday Transport to reschedule deliveries to the same or different address (additional fees may apply). If no arrangements are made, and the gear is sent back, Raceday Transport is NOT responsible for rerouting delivery charges.

  International deliveries:  Raceday Transport will NOT be held liable for regulatory delays caused by Customs or Immigration inspections. Such delays are manifest and beyond the control of Raceday Transport. To complete international deliveries, Raceday Transport requires a copy of your passport, round-trip flight itinerary, race registration, and complete packing list of items being sent. Items must be personal effects sent to the foreign country for your personal and temporary use. Packages sent internationally may NOT be locked (this includes TSA locks), as customs may need to inspect. If packages are locked, this could cause delays.
  
  Raceday Transport is NOT responsible for delays or damage to suitcases due to locked packages. Raceday Transport shall NOT be held liable for duties and surcharges arising from International Deliveries; all such fees shall be passed onto the customer. Raceday Transport will take every step possible to ensure that the proper paperwork is prepared and filed in order to prevent excessive and inappropriate duties and surcharges arriving from International Deliveries. For one-way transportation of a bag going to Canada, you are subject to pay duties and taxes unless you can provide proof that the bag exited the country (i.e.: tracking number or airline baggage tag). If this information is not immediately available at the time of duty and tax assessment, you will need to pay the fee and be refunded upon providing proof of re-export. Raceday Transport may charge duties and taxes (at the time of order booking or at a later date) for certain countries with a high occurrence of duties and taxes charges.

  Rates and other charges:
   
  Rates are available on the Raceday Transport website. These rates do not include international fees or taxes, and do not include contracted bike shops, hotel, motel, or resort fees if applicable. Final rates and service fees may vary based upon the delivery actually tendered and the application of these Terms and Conditions. Rates may change at any time without notice.

  Weight or dimensions exceeding the Stated Limits of the Raceday Transport equipment list are subject to additional charges. Adjustments to your bill may occur retroactively after your order has been completed.

  If a customer wishes to pick-up or drop-off items at a different location, Raceday Transport will not refund any part of the transaction.

  Some multi-sport shops, bike shops, hotels, motels, and resorts may assess a handling fee for incoming and outgoing deliveries. Any handling fees assessed must be paid directly to the multi-sport shop, bike shop, hotel, motel, or resort by you and are separate from Raceday Transport charges and your Raceday Transport order. Raceday Transport recommends that you contact these locations to determine if any fees will be assessed to you.
   
  Any conflict or inconsistency between the Raceday Transport Terms and Conditions and other written or oral statements or quotes concerning the rates, features of service, and terms and conditions applicable to Raceday Transport service will be controlled by the Raceday Transport Terms and Conditions, as modified, amended, changed or supplemented. We are NOT liable for, nor will any adjustment, refund, or credit of any kind be made, as a result of any discrepancy in any rate or service quote made prior to tender of the delivery and the rates, and other charges that we invoice to you.

  Insurance: 
  Raceday Transport does not provide insurance for your bike or race gear.  You at your sole discretion may decide additional insurance is necessary.  This can be purchased on our website up to the requested limit of coverage ($5k max).  Additional insurance may be available through other sources such as your homeowner's insurance policy or other insurance agency.  Please contact your insurance company or insurance agent to determine if your homeowner's policy provides this type of coverage, or if you should purchase additional insurance.  Guidelines are as follows but not limited to:
   
  Cargo insurance coverage covers the physical loss or damage of bicycles, race wheels, and race equipment (helmets, wet suits, bike shoes, etc.).
   
  Cargo insurance does not cover loss of use or loss of income associated with the physical loss or damage of items.
   
  Additional insurance coverage is not currently available through or from Raceday Transport.

  Raceday Transport will insure provided the items are correctly described, properly packaged, correctly valued, and undamaged prior to shipping. Maximum liability is not automatic and damage or loss value must be proven to the insurance adjuster.

  There is a $250 deductble on all insurance claims.  You the customer are responsible for paying the $250 deductible on any claim submitted on your behalf.

  Excess insurance is not available and may not be purchased for items excluded from our liability, such as jewelry, cash, computers, i-Pods, MP3 players, cameras, etc. Please see the "Fragile Items Liability" list above for details.

  Accounting and Billing

  Payment:
  Raceday Transport will accept cash, personal checks, business checks, Visa, MasterCard, Discover, and American Express.  Raceday Transport requires payment at the time of reservation.

  Credit Card Policy and Information:
  Raceday Transport utilizes GoDaddy website and Intuit Payment Gateway to authorize credit card transactions.  Raceday Transport subscribes to a Secure Server but the customer acknowledges that all transactions can not be 100% secure at all times.  In the event of a credit card hacker disruption, Raceday Transport will attempt to limit all losses within its power.  Raceday Transport will not be held liable for outside hacker disruptions.  Customer acknowleges that the Internet can be an unsafe place to perform business.

  Cancellation and Refund Policy:

  Raceday Transport will honor 50% of the purchase price to its customers who cancel their bike transport and notify us in writing outside a minimum of 60 days advance notice of their scheduled event.
  
  No refunds will be provided for cancellations received within 59-Days of the event.
  
  Other considerations may be made in the event of special circumstances.  Refunds will be made via credit to your charge card, or in the form of a business check and delivered via the US Postal Service.  Refunds through the US Postal service require approximately 30 business days to process and deliver.

   
  In the event that Raceday Transport must cancel transportation to an event, at least 21 days' notice will be given to all registered Raceday Transport customers. A full refund will be issued to the customer within 14 days of cancellation notice.

  Guaranties and Warranties:
  Raceday Transport provides NO guaranties or warranties.  Raceday Transport shall NOT be held liable for items not properly packaged in race bags, wheel bags, luggage, or travel cases, nor shall Raceday Transport claim liability for the delivery of items found in the List of Fragile Items (see above). Raceday Transport assumes NO liability where it is found that items were not properly packaged in an adequate race bag, wheel bag, luggage, or travel case designed for a materially different good, not suited to the purpose of said bag, luggage, or travel case. Any failure by Raceday Transport to enforce or apply a term, condition or provision of the Terms and Conditions, does NOT constitute a waiver of that term, condition or provision and does not otherwise impair Raceday Transport' right to enforce such term, condition or provision. Raceday Transport shall NOT be held liable for loss or damage to articles, which are strapped, fastened, or otherwise, secured to other baggage being transported and which are not independently tagged and/or packaged. Such items include but are not limited to, floor pumps, frame pumps, helmets, shoes, wet suits, race suits, clothing, hydration systems, bicycle components, etc.. Raceday Transport cannot be held liable for items that are stolen from the inside of bags that were not properly secured, or if the theft is reported to Raceday Transport more than 48 hours after delivery.
   
  If you have questions or concerns regarding any service component of Raceday Transport, please send your Correspondence to:

  Raceday Transport, P.O Box 1815, Lincoln, CA 95648, or admin@racedaytransport.com

  1.Damaged items:
  Raceday Transport shall NOT be held liable for minor damage arising from the normal wear and tear of transporting bicycles, race bags, wheel bags, luggage, or travel cases, etc.  This includes but is not limited to minor cuts, dings, scratches, scuffs and dents, marring to the surface of said items by dust, dirt, adhesive, restraints, bicycle fork "quick release" clamps, bungee cord, snap-ties, or for items that protrude from the bags. If however, Raceday Transport deems that damage did take place beyond the normal wear and tear of an item, then the following stipulations apply: Raceday Transport will evaluate if a damaged item is 1) repairable, or 2) unrepairable.  Decisions to repair or replace a damaged item are solely the prerogative of Raceday Transport, and Raceday Transport reserves the right at any time to inspect a damaged item.

  Note, however, that:
   
  Signed Receipt of the delivery by the recipient without written notice of damage on the receipt is prima facie evidence that the shipment was delivered in good condition.
   
  Raceday Transport does NOT accept claims for damaged items that were not properly secured, packed, or padded within race bags, wheel bags, luggage, or travel cases.
   
  Raceday Transport does NOT accept liability for damage that is caused to items secured attached to the outside of race bags, wheel bags, luggage, or travel cases.

  Failure to comply with any of the following conditions will result in the denial of your claim.

  We must receive notice of a claim due to damage (visible or concealed), delay, shortage, or failure within 48 hours of the scheduled delivery date. We must receive notice of all other claims, including, but not limited to, claims for non-delivery within seven calendar days after the scheduled delivery.

  Notice of claims for which you are seeking more than $100 must be in writing. All claims must be made within the time limits set forth above.

  Notice of claim may be submitted via email to admin@racedaytransport.com or via telephone 916-778-7473 with a live person.  Failure to provide us with notice in the manner and within the time limits set forth in paragraphs (A) through (B) will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.

  Written documentation supporting the amount of your claim must be delivered to us within 30 calendar days after we receive your notice of a claim.  Such documentation may include original purchase invoices, estimates, or invoices for repair, expense statements, appraisals or other records. These documents must be verifiable to our satisfaction.
   
  Raceday Transport reserves the right to inspect a damaged item on the recipient's premises as well as the right to retrieve the damaged item for inspection. The terms and conditions applicable to the original delivery (including any declared value) will govern the disposition of all claims in connection with the delivery, including any claim relative to the retrieval, inspection, or return of the package. When an item is picked up for inspection, a receipt for the damaged item will be provided if requested by the recipient. All of the original delivery cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.

  Receipt of the delivery by the recipient without written notice of damage on the air bill is prima facie evidence that the item was delivered in good condition.

  Raceday Transport does not accept claims for lost or damaged clothing that are packed with the sporting equipment gear.

  Raceday Transport does not accept liability for damage that is caused by items being improperly secured in a case.
   
  Only one claim can be filed in connection with a delivery. Acceptance of payment of a claim shall extinguish any right to recover in connection with that delivery.

  When we resolve a claim by paying any amount for an item, we reserve the right to pick up the item for salvage, and all rights, title to, and interest in the item shall vest with us.

  Written claims must be sent (via U.S. Postal Service) to: Raceday Transport, P.O. Box 1815, Lincoln, CA 95648.
   
  Any purchases made because of a late delivery must be returned to Raceday Transport for salvage. If items are not returned, Raceday Transport reserves the right to decline   reimbursement.
   
  Claims may be filed with Raceday Transport only.
   
  2. Lost items: For deliveries which are lost while in Raceday Transport' possession, claims must be submitted in writing no later than 10 business days after loss occurred.
   
  3. Extent of liability:  Raceday Transport, Inc. will NOT be held liable for any delay or damages to bicycles, bicycle components (attached or unattached), race wheels, bicycle equipment, personal luggage, travel cases, and other items, whether direct, incidental, special, or consequential, in excess of the value of an item, whether or not we knew or should have known that such damages might be incurred, including but not limited to loss of income or profits.  Raceday Transport will NOT be liable for, nor will any adjustment, refund, or credit of any kind be given as a result of any loss, damage, delay, non-delivery, misinformation or any failure to provide information, except such as may result from our sole negligence.  We will NOT be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, non-delivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

  1.The act, default or omission of any person or entity, other than Raceday Transport, including those of any local, state, federal government, or international agencies.

  
  2. Your violation of any of the terms and conditions contained in the Raceday Transport Terms and Conditions, as amended or supplemented, or on a signed receipt, including, but not limited to, the improper or insufficient packing, securing, marking and labeling of items, or use of an account not in good credit standing, or failure to give notices in the manner and time prescribed.
   

  3. Perils of air, water, and road, public enemies, criminal acts of any person(s) or entities, including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, local or national disruptions in air, water, or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, motor carriers, other carriers, vendors or suppliers), natural disasters (including but not limited to earthquakes, floods, hurricanes, tornadoes, wind, rain, and hail), conditions that present a danger to our personnel or equipment, and disruption or failure of communication and information systems (including, but not limited to, our systems).
   

  4. Our compliance with verbal or written delivery instructions from the sender, recipient, or persons claiming to represent the sender or recipient.

  5. Damage or loss of articles packaged and sealed by the sender or by person(s) acting at sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the delivery without noting the damage on the delivery record.

  6. Erasure of data from or the loss or irretrievably of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.

  7.Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.

  8. Our failure to honor "package orientation" graphics (e.g., "UP" arrows, "THIS END UP" markings), "FRAGILE" labels or other special directions concerning packages, luggage, and travel cases.

  9. Your failure to send goods in packaging approved by us prior to delivery where such prior approval is recommended or required.

  10. Our failure to notify you of any delay, loss, or damage in connection with your delivery or any inaccuracy in such notice.

  11. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items whose outer finish might be damaged by adhesive labels, soiling or marking.

  12. The sender's failure to provide accurate delivery address information.

  13. Any package containing a prohibited item. (See "Prohibited Items.")

  14. Our provision of advice, assistance or guidance on the appropriate packaging of items unless such advice, assistance or guidance has been approved in writing by Raceday Transport and the writing expressly accepts liability in the event of a damaged item.

  15. Failing to meet our delivery commitment for any deliveries with an incomplete or incorrect address. (See "Undeliverable Items.")

  16. Damages indicated by any shock watch, tilt meter or temperature instruments.

  17. Deliveries released without obtaining a signature if a signature release is on file.

  18. Loss or damage to any package for which we have no record of receipt.

  19 .Dangerous goods items that the sender did not properly declare, including proper documentation, markings, labels and packaging. Raceday Transport will not pay a claim on undeclared/hidden dangerous goods.

  20.Damage or delay to Perishable items.

  21.Previously damaged bicycle or sporting equipment and personal luggage.

  22.Over-sized, overweight, non-secured, improperly, or over-packed bags.

  23. Damage or loss of protruding luggage parts such as wheels, straps, pockets, pull handles, hanger hooks, or other items attached to equipment and personal luggage and Manufacturer's defects.

  24. Minor cuts, scratches, scuffs, dents, ding, and soil.

  25. Damage to Fragile items (antiques, heirlooms, i-Pods, radios, stereos, cameras, computers, etc.)

  26. Damage to Valuable items (photographic equipment, computers, VCRs and any other electronic equipment including software or components, video, jewelry, cash, documents, works of art, securities and negotiable papers, precious metals, or other similar valuable or irreplaceable items.

  27. Damage to soft cases, either the case or its contents.
  
  4.Non-waiver:
  Any failure by Raceday Transport to enforce or apply a term, condition or provision of the Raceday Transport Terms and Conditions does not constitute a waiver of that term, condition or provision and does not otherwise impair Raceday Transport' right to enforce such term, condition or provision.

  Raceday Transport, Inc. reserves the right to unilaterally modify, amend, change, or supplement these Terms and Conditions without notice.

  You herby state that any coupon discounts utilized in your purchase were provided to you by a coach or tri-group that has registered with Raceday Transport.  Any coupons that have been provided through a third-party other than a registered tri-group or coach must have the approval of Raceday Transport before purchase is finalized.  Any coupon discounts deemed unauthorized will not be honored.

  For all bikes and equipment on your behalf, you agree to the following conditions above.




• Copyright

• All content appearing on this Web site is the property of:
  
  Raceday Transport
  P.O. Box 1815
  Lincoln, CA 95648
  Copyright © 2011-2013 Raceday Transport. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2013 Raceday Transport. All rights reserved.




• Trademarks

• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Raceday Transport. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Raceday Transport or any third party, except as expressly granted herein.




• Use Of Site

•  Terms & Conditions

  By using this site, you agree to these terms of use. If you do not agree to these terms of use, please do not use this site.

  The materials made available in this site, including materials in linked sites directly or indirectly accessible from this site, are provided “as is” without warranties of any kind, either express or implied, including but not limited to all implied warranties of merchantability, fitness for a particular purpose, title, or noninfringement. We do not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.

  The materials that can be accessed from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

  Under no circumstances shall we, nor our affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.

  This site is for your personal and non-commercial use, and you agree to use this site for lawful purposes only. You shall not modify, reverse engineer, or in any way exploit copyrighted or proprietary materials available in this site, except as expressly permitted by the respective owner(s) thereof. Use of any software available for downloading from the site is governed by the terms of the applicable license agreement accompanying or included with the software. All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorized use thereof is strictly prohibited.

  You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including attorney’s fees) arising out of your use of this site.

  The terms of use shall be governed in accordance with the laws of the state of California, U.S.A., excluding its conflict of law’s provisions. We reserve the right to add, delete, or modify any or all terms of use at any time with or without notice.

  This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Raceday Transport and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Raceday Transport believes that customer conduct violates applicable law or is harmful to the interests of Raceday Transport and its subsidiaries.




• Privacy Policy

• Raceday Transport use of personal information that you may submit to Raceday Transport through this Web site is governed by the Raceday Transport Privacy Policy.

  Privacy Policy

  Last modified: April 5, 2011

  This Privacy Policy applies to all of the products, services and websites offered by Raceday Transport, Inc.  Sometimes, we may post product specific privacy notices or Help Center materials to explain our products in more detail.

  If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at

  Privacy Matters
  c/o Raceday Transport Inc.
  PO Box 1815
  Lincoln, CA 95648
  USA

  Information we collect and how we use it

  We may collect the following types of information:

  • Information you provide – When you sign up for a Raceday Transport account we ask you for personal information. We may combine the information you submit under your account with information from other AMS services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. You can email us to learn more about the information associated with your Account. If you are using Raceday Transport services in conjunction with your purchase of services, Raceday Transport provides such services in conjunction with or on behalf of you domain distributor. Your administrator will have access to your account information including your email. Consult your domain administrator’s privacy policy for more information.
  • Cookies – When you visit Raceday Transport, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Raceday Transport also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on Raceday Transport services.
  • Log information – When you access Raceday Transport services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
  • User communications – When you send email or other communications to Raceday Transport, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
  • Affiliated Raceday Transport Services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Raceday Transport in order to deliver the service. We process such information under this Privacy Policy.
  • Third Party Applications – Raceday Transport may make available third party applications, such as gadgets or extensions, through its services. The information collected by Raceday Transport when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.
  • Location data – Raceday Transport offers location-enabled services, such as Raceday Transport Maps and Latitude. If you use those services, Raceday Transport may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
  • Unique application number – Certain services, such as Raceday Transport Toolbar, include a unique application number that is not associated with your account or you. This number and information about your installation (e.g., operating system type, version number) may be sent to Raceday Transport when you install or uninstall that service or when that service periodically contacts our servers (for example, to request automatic updates to the software).
  • Other sites – This Privacy Policy applies to Raceday Transport services only. We do not exercise control over the sites displayed as search results, sites that include Raceday Transport applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

  In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
  • Protect the rights or property of Raceday Transport or our users.

  If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

  Raceday Transport processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.

  Choices

  Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Raceday Transport features and services may not function properly if your cookies are disabled.

  Raceday Transport uses the Double Click on AdSense partner sites and certain Raceday Transport services to help advertisers and publishers serve and manage ads across the web.

  Information sharing

  Raceday Transport only shares personal information with other companies or individuals outside of Raceday Transport in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Raceday Transport, its users or the public as required or permitted by law.

  If Raceday Transport becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

  Information security

  We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

  We restrict access to personal information to Raceday Transport employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

  Accessing and updating personal information

  When you use Raceday Transport services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Please review the service Help Centers for more information.

  Enforcement

  Raceday Transport adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered with the U.S. Department of Commerce’s Safe Harbor Program.

  Raceday Transport regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Raceday Transport’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Raceday Transport and an individual.

  Changes to this Privacy Policy

  Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.




• Miscellaneous

• VOID WHERE PROHIBITED:
  Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Raceday Transport and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
  
  GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Raceday Transport shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
  
  MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Raceday Transport with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Raceday Transport with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Raceday Transport. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.